Tech Support: "Well, just go to [URL]."
Customer: "How do I do that?"
Tech Support: "Type it in in your web browser."
Customer: "Huh?"
Tech Support: "Ok...sir...do you have Internet access?"
Customer: "Huh? No. No Internet. I don't even have a computer."
Tech Support: "Ok, sir, you need a computer and an Internet account to access web sites."
Customer: "Oh. Well, it didn't say that when I mailed in the membership card. I want my money back."
